What Should You Talk About?
““I sometimes go on site as a Safety Culture Consultant and talk to people in this way, and I feed the answers back to management. And senior managers are often surprised at the sort of information that workers have been willing to give to me that they don’t seem willing to give to their managers. I can only assume it’s because they are not asking the right kinds of questions.”
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In this process safety training video Professor Hopkins explains two key aspects in asking questions of workers. He also looks at what you should not do when questioning workers.
He offers several questions designed to elicit helpful information from workers.